Returns & Exchanges

At the KISS Official Store, we want you to rock your gear with confidence, which is why we offer a 30-day return window for all unworn and unwashed merchandise. If your order doesn't meet your expectations, we are committed to making it right through a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; please ensure the barcode is clearly visible for scanning at the facility.

• 4.
  Receive Your Refund

  After our warehouse team inspects your returned items, we will process your refund or ship your replacement within 5-7 business days.